Privacy policy

This website uses no cookies, no tracking and no analytics tools. Here is what is processed anyway, and why.

Controller

IERA GmbH, Biberstraße 10, 1010 Wien, Austria, beratung@seniorenschutzengel.com.

Visiting the website

When you visit, the web server processes technically necessary data: IP address, date and time, page requested, browser and operating system. This data is stored in server logs and deleted after 14 days. The legal basis is our legitimate interest in operating the website securely (Art. 6(1)(f) GDPR). The website is hosted by Hetzner Online GmbH, Gunzenhausen, Germany.

Text size

If you change the text size, your browser remembers the setting locally (localStorage). This information does not leave your device and is not transmitted to us.

Request form

If you use the form, we process your name, email address, optionally your phone number, the situation and region you select and your message, in order to answer your request. The legal basis is taking steps prior to entering into a contract (Art. 6(1)(b) GDPR). The request is logged on our server and delivered to us by email. For delivery we use an email service from Google (Google Ireland Limited); data may be transferred to the USA in the process, and Google is certified under the EU-US Data Privacy Framework. Requests are deleted once they are dealt with and no statutory retention obligations apply, at the latest after twelve months.

Fonts

Fonts are loaded from our own server. No connections to Google Fonts or other third parties are made.

The service in the flat

The processing of recordings as part of the Seniorenschutzengel service is not covered by this website privacy policy. The family is the controller for it and IERA GmbH the processor. You and the carer receive the full information in writing before installation. The page Privacy and law gives an overview.

Your rights

You have the right to access, rectification, erasure, restriction of processing, data portability and objection. Contact beratung@seniorenschutzengel.com. If you believe that the processing of your data violates data protection law, you can complain to the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, www.dsb.gv.at.

Last updated: October 2026